Frequently Ask Questions

No, that is not possible. We issue one access card for each parking place.

You must go to office of the car park and complete a request for a new badge.  If your new badge does not activate immediately, a temporary badge will be issued. 

Please check the beginning date of your subscription contract. Your badge will work at that time. It will not work before this date.

Please give us the new gray card for your vehicle.

Your badge corresponds to your subscription card that you use to enter and leave the car park. You must swipe your subscription card on the badge reader located on the terminal at each entry and each exit of the car park. Attention: if you have forgotten your badge, you will be obliged to pay for your parking at the hourly rate in force.

Right now, the online subscription is not available for a beginning date of less than 10 business days. We need this period to process your request and send your access badge.

Even if you have exceeded the time frame of your subscription, your badge will always allow you to access the car park. The amount that you have exceeded will be indicated on your next invoice or, depending on the car park, you must settle your excess hours (calculated according to the hourly rates of the car park) by credit card at the terminal.

The security deposit is a “guarantee” in case of non payment. It is invoiced to customers who have not chosen the automatic debit feature, and is repaid at the end of the contract if the account is paid up.

Not all of the car parks offer all Q-Park subscription types. For more details, please do not hesitate to contact us.

You can subscribe for a minimum of 1 month and the contract has an undetermined duration.  Unless there is a cancellation request, the contract will renew automatically.

You can change your car park, your type of subscription, your mailing address or your banking information by clicking here, then choosing “Je suis déja client Q-Park” (I am a Q-Park customer), then “Suivi ou modification de mon abonnement” (Follow up or change my subscription).

This option is not offered and the direct debit date is a fixed date (the 5th of the month for an individual and the 20th of the month for a company).

If your badge does not allow you to open the entry or exit gate, please push the call button on the terminal. An operator will help with a solution to your problem. Do not take a ticket without first having an operator on line, since you will then have to pay for your parking at the hourly rate in force.

No, no parking place number is assigned (unless you have subscribed to the “reserved place” subscription). You can park in the parking place of your choice, unless a specific place has been indicated.

If you are an individual, you will be debited on the 5th of each month. If you are a company, you will be debited on the 20th of each month.

You can contact us: 
- by telephone from Monday to Friday from 9:00 a.m. to 6:00 p.m., at 0 810 07 72 75  (0,06€ local calling rate)
- by email via the Help tab
- by regular mail to the following address: Q-Park France Service Clients 1, rue Jacques-Henri Lartigue 92130 Issy-Les-Moulineaux

You must send a cancellation request by registered letter with return receipt to the attention of Customer Service. It must be sent on the 10th of the month at the latest (post mark date) so that the subscription can be canceled at the end of that month. If you send the mail after the 10th of the month (post mark date), the cancellation will be effective at the end of the following month. You can download the cancellation form if you like.

Yes. Q-Park.fr customers can enter and leave the car park 24h/24 even if the car park access is closed for the public. Just press the call button at the car park access and communicate your reservation number. The ticket issued at the car park entrance will also give you access to the secure pedestrian access gate.

No. You access the car park in the same way as the other customers, but your parking space is guaranteed. Even when the car park is full, a space is reserved for you. Some car parks regularly experience very busy periods, please make sure you give yourself enough time to reach the automatic entrance barriers. Q-Park cannot be held responsible for any waiting time before the automatic entrance barriers.

Yes. Cancellation is possible from your personal space, "My bookings" tab, by clicking "Cancel this booking" up to 72h before the arrival time. If the cancellation option has been selected, cancellation is possible up to 11:59 pm the day before your arrival.

Yes. You can arrive up to 15 minutes before the expected arrival time of your reservation. In this case, no extra charge will be due. If you arrive before the 15 minutes tolerance period, an excess amount will be charged at the automatic ticket machine or at the exit barrier as per the tariff in use in the car park.

If you have a problem in the car park, you can contact a parking host at any time using the call buttons (intercom) located by the entry and exit automatic barriers and on the automatic ticket machines.

No. No parking space number is allocated. You can park where you want unless there is a specific indication given in the conditions of the car park where you have reserved your parking space. This information is given in the car park page and in your order confirmation.

No*. When you arrive at the car park automatic entrance barrier (at the time indicated for your reservation), present the QR code that you received when you made the reservation in front of the optical reader. The ticket corresponding to your order will be issued. Take your ticket and keep it with you, it is needed to open the pedestrian access when you return to your car.

*Unless indicated specifically in the terms of the car park where you have reserved your space. In certain car parks you need to indicate your arrival via the intercom on the automatic entrance barrier so that the person in charge can tell you where to park.

Yes. When you make a reservation on Q-Park.fr, you pay for your parking space in advance, therefore you have the guarantee that you will find an available parking space when you arrive.

No. The searches saved in your personal space must be paid online in order to be validated. Your parking space is only guaranteed after payment.

No. You cannot change a booking, but you can cancel it from your personal space.

No. Reservation is only possible for light vehicles.

Yes. If the car park offers the Multipass formula and if you have reserved this type of product, you can enter and exit the car park with your vehicle as many times as you want during your period of reservation. In this case, you are of course guaranteed a parking space each time you enter the car park. If you have selected the Onepass formula, any exit is final and your reservation terminates immediately even if the reservation time initially expected has not terminated.

Yes. You can leave the car park up to 15 minutes after the expected exit time of your reservation. In this case, no extra charge will be due. If you leave after the 15 minutes tolerance period, an excess amount will be charged at the automatic ticket machine or at the exit barrier as per the tariff in use in the car park.

Yes. If you leave before the date or time indicated in your reservation. In this case no reimbursement shall be due.

Yes. As soon as your order has been paid, a QR Code is generated and sent to you in the confirmation email. Printout the code on white A4 format paper without changing the print size. Good print quality is essential. Then present your QR Code in front of the optical reader at the car park entrance barrier. A ticket will be issued. Take the ticket and park your vehicle.

In the event of an incident, loss or poor print quality, you will have to print your QR Code again.

No. All the reservations must be paid online before your arrival in the car park.

The QR (Quick Response) Code is a two dimensional bar code containing a certain amount of information such as your address details and the characteristics of your reservation (name, car park, length, type of product). It is read by the optical readers located at the entrance to the car park when you present the ordinary document printout or by displaying it on the screen of your smartphone. Watch the video.

Yes. It is very easy, you just have to choose a Country, a City, a date/hour of arrival and a date/hour of departure. Then, choose the product, in which you are interested (Onepass or Multipass) and check the box “Would you like to reserve several parking places?” Afterwards, you just have to select the number of places you wish to have and follow the procedure indicated below by clicking on the link “find out more about booking several parking spaces”.

Yes. You can book a parking space up 30 minutes before your arrival.

In this case, before returning your vehicle, go to the automatic ticket machine and press the call button (intercom). Our remote assistance service is available round the clock. You will be asked for your name and the order number to enable you to exit the car park.